Refund policy
Keskine's 90-Day Money-Back Guarantee
At Keskine, your satisfaction is our top priority. That's why we are proud to offer a 90-day hair-free money-back guarantee when you purchase our Keskine IPL device. If, within 90 days of your purchase from our official website, you are not satisfied with the results, you may return it for a refund.
To ensure a fair application of the return policy, we suggest users to follow the recommended usage stated in the manual for at least one month before submitting a return request. After about a month, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 90 days, as all individuals are different and it may take a longer period of time to see results from the IPL treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void. Additionally, we will require pictures each month of the progress (total 3 months).
In addition, please note that IPL may not be effective for every individual depending on their hair colour and skin tone. Therefore, we recommend that everyone review the suitability chart on our product page before purchasing. If you have any concerns or questions about IPL or anything else, please do not hesitate to contact our customer service team at support@keskine.com.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed and in its original packaging.
To start a return, you can contact us at support@keskine.com. Please note that returns will need to be sent to the following address: [Unit 4 Baird Road, EN1 1SJ, London, UK]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@keskine.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the device is defective or damaged so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@keskine.com.